Returns

Online Shop RETURNS POLICY

We guarantee to exchange or refund any online purchases you are not completely happy with when you return it to us in saleable condition within 14 days of receipt*

Please note, all items must be unused, have original packaging/tags still attached and be accompanied by a valid receipt.

 

  1. Complete the returns section of the Despatch Note, received with the received items including reason for return. This must be included with the goods to be returned.
  2. Return to the following address;

All Lock And Safe,

24 Henry St,

Kenmare,

Co. Kerry

Ireland

Email: info@masterlocksmiths.ie

 We will then be happy to make a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 14 days of receiving your returns number.  Please allow up to 7 days for your return to be processed from the day you return the products.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the item/s to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Upon receipt of items returned as faulty, All Lock and Safe will arrange for an exchange. Monetary refunds only extend to merchandise which is genuinely faulty if they cannot be repaired or replaced. This does not affect your statutory rights.

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